Privacy Policy
At Upon the Rock Living, we are committed to protecting the privacy, dignity, and personal information of our residents, their families, and all visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our services or website.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, phone number, email address
- Mailing address
- Information submitted through contact or inquiry forms
- Details shared when requesting tours, care information, or services
Resident-Related Information
- Limited health or care-related information voluntarily shared by families or residents for service inquiries or admissions
- Emergency contact information
Website Usage Information
- IP address
- Browser type
- Pages visited and time spent on the site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and communicate with families and residents
- Provide information about our services, care options, and availability
- Schedule tours or consultations
- Improve our website and services
- Ensure safety, security, and quality of care
- Comply with legal and regulatory requirements
We collect only the information necessary to provide compassionate and reliable care.
3. Sharing of Information
We do not sell, rent, or trade personal information.
Information may be shared only:
- With trusted staff and service providers as required to deliver care or respond to requests
- When required by law, regulation, or legal process
- To protect the safety, rights, and well-being of residents, families, staff, or the community
All shared information is handled with care and confidentiality.
4. Data Security
We take reasonable and appropriate measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include administrative, technical, and physical safeguards designed to maintain confidentiality and security.
While no system can be guaranteed 100% secure, protecting your information is a responsibility we take very seriously.
5. Cookies and Analytics
Our website may use cookies and analytics tools to:
- Understand how visitors use our site
- Improve content and user experience
- Ensure the website functions properly
You may choose to disable cookies through your browser settings, though some features of the site may not function as intended.
6. Third-Party Links
Our website may contain links to third-party websites for additional resources or information. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies.
7. Children’s Privacy
Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
8. Your Privacy Choices
You may request to:
- Access, update, or correct your personal information
- Withdraw consent for certain communications
- Ask questions about how your information is handled
Requests can be made by contacting us using the information below.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.